Privacy Policy

Privacy Policy

Introduction

Welcome to https://longmont-biofeedback-therapy.denvermentalhealthcare.com (hereafter referred to as “Longmont Biofeedback Therapy” or “we”). We are dedicated to maintaining a secure and private environment for our users, ensuring that your personal data is handled with the utmost care and in compliance with international privacy standards. This Privacy Policy details how we collect, utilize, and safeguard the information you provide when interacting with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

  1. Our official website at https://longmont-biofeedback-therapy.denvermentalhealthcare.com.
  2. All associated mobile applications and software.
  3. Services and products offered through these platforms.
  4. Interactions between users and our digital assets, whether through browsing, account creation, or communication.

Please note that this policy does not extend to external websites, apps, or services linked from our platform. These third-party entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides how we handle your information in the following scenarios:

  1. Account Holders: If you create an account with us as an authorized user, we’ll collect and store your account details, including login credentials and profile information.
  2. Website Visitors: When you visit our websites, we may use tracking technologies like cookies to enhance your experience and gather analytics data.
  3. Communications: We communicate with users through various channels, such as newsletters, emails, phone calls, or text messages, and we respect your preferences regarding these interactions.

Personal Data Collection

We collect several categories of personal data to provide and improve our services:

  1. Account Information: This includes usernames, email addresses, passwords (hashed and salted), and profile pictures.
  2. Payment Details: We process payment information for transactions, including cardholder names, card numbers, expiration dates, and security codes.
  3. Financial Records: For billing and accounting purposes, we may store financial data such as bank account details or payment history.
  4. Purchase Data: Details about your orders, products purchased, and any associated shipping addresses.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data to personalize content and analyze user behavior.
  6. Location Data: If you opt-in, we can access and store your location information to provide location-based services or tailor recommendations.
  7. Feedback and Reviews: Your comments, ratings, and reviews help us improve our products and services.
  8. Social Media Information: If you choose to log in via social media accounts, we may collect data from those platforms, subject to their privacy policies.
  9. Product Interactions: We track your engagement with our products, including usage patterns and preferences, to enhance user experiences.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies for various purposes:

  1. Strictly Necessary Cookies: These ensure the basic functionality of our websites and applications.
  2. Preference Cookies: Used to remember your settings and preferences, such as language or theme choices.
  3. Analytics Cookies: These track user interactions to provide analytics data, helping us improve our services.

Users can manage non-essential cookies through our built-in Cookie Manager, allowing you to customize your tracking preferences.

Data Retention and Deletion

We retain personal data for as long as necessary for the purposes it was collected:

  1. Legal Requirements: We may store data for an extended period to comply with applicable laws and regulations.
  2. Business Needs: Some data is retained to facilitate our operations, improve services, and conduct research and analytics.
  3. User Deletion: Upon request or when accounts are inactive for a specified period, we delete or anonymize the personal data associated with them.

Security Measures

We prioritize the protection of your data through robust security practices:

  1. Data Encryption: We use encryption protocols to safeguard data during transmission and storage.
  2. Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
  3. Access Controls: Only authorized personnel have access to sensitive data, and we implement strict access controls and regular audits.

Children’s Privacy

Longmont Biofeedback Therapy does not knowingly collect personal information from children under the age of 18. Our services are directed at adults, and we encourage parents and guardians to supervise their child’s online activities.

Your Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: Ability to correct inaccurate or incomplete information.
  3. Erasure: Also known as ‘right to be forgotten,’ this allows you to request the deletion of your data.
  4. Restriction: Limiting the use or processing of your data under certain circumstances.
  5. Portability: Receiving a copy of your personal data in a structured, commonly used format.
  6. Objection: Opposing the processing of your data for specific purposes.
  7. Non-Discrimination: You have the right to be free from discriminatory decisions based on personal data.
  8. Appeals and Complaints: The right to lodge complaints with supervisory authorities and seek redress.

To exercise any of these rights, please contact our privacy team using the details provided below.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any modifications will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

Contact Us

For any questions, requests, or concerns regarding privacy, data protection, or this Policy, please contact us:

  • Email: [email protected]
  • Postal Address: Longmont Biofeedback Therapy, Privacy Team, 1234 Main Street, Denver, CO 80202

We value your trust in our handling of personal data, and we are committed to maintaining transparency and security throughout your interaction with Longmont Biofeedback Therapy.